Quality Assurance Specialist/Training Specialist

Quality Assurance Specialist

Personal Traits:
Keen attention to detail
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Creative and innovative thinker
Diligent and meticulous
High regard for quality
In-Depth Understanding of call center industry

Experience
2+ years of experience a call center, with 1 yr experience in the said role is a plus
Extensive experience in quality assurance preferred
Leadership experience is beneficial, but not required
If no leadership experience, then we expect high performance in an outbound calling campaign
Willing to dial

Training Specialist

Personal Traits:
Highly motivated
Positive attitude
Works well in a team environment
Excellent communication (verbal and written) and presentation skills
Additional certification in training is a plus
Developing digital educational material
Organizing training sessions
Great task management skills
Conducting role-playing activities to develop interpersonal skills

Experience
2+ years of experience a call center, with 1 yr experience in the said role is a plus
Leadership experience is beneficial, but not required
Leadership experience outside the center is a plus
High performance or experience in an outbound calling campaign

TECHNICAL REQUIREMENTS

Internet
Unlimited internet connection with minimum 5mbps download and upload
(you must be able to communicate with your ISP ASAP if problem arises)

Computer
OS - Windows 7 64bit or higher
Processor - any 4 core processor or higher (ex. i3 3rd gen and up)
Memory - 4 GB or higher
Storage - 40 GB or higher (SSD for best performance)

Please apply here: forms.gle/Prt53YbRMwirg8fh9