Remote IT Technical Support

We are an IT company that provided IT Support and Services remotely.

Roles and responsibilities (but not limited to):

- Answer help desk support calls and work with customers over the phone. Must be able to communicate clearly to customer over the phone.
- Create and update help desk support tickets help desk ticketing system, troubleshoot and fix computer hardware\software issues remotely.
- Handle tasks that the team may assign to you
- Update trackers and task lists as needed
- Collaborate with the Team on projects and activities

Potential candidates must be:

- Experienced in Computer Technical support with ability to troubleshoot hardware and software issue.
- Experienced with Unifi, Zoho One, Syncro RMM, Pax8, GoTo Connect and O365 (apps, email and SharePoint) will be prioritized on interview list
- A leader, quick learner, organized, punctual with time, has communication and time management skills.
- English must be fluent and clear speaking

Here are some of the work from home requirements:
- Quite working area
- Stable Computer and update to date hardware with dual monitor only used for work and not personal
- Stable primary high-speed internet connection with minimal 200 Down /200 Up Mbps
- Working headset, mic and mobile smartphone connected to wifi
- Web cam for when we have meeting with the whole team about help desk tickets and company updates
- Hours Monday-Friday / 8:00am-5pm US/Central Time Zone
- Must be able to communicate clearly in English (speaking, chatting and writing)
- Have computer technical troubleshooting experience
- Must live around Metro Manila area

This is a Full-Time position. MON-FRI / 8AM – 5PM Central Time

If this sounds like an opportunity you would be interested in, please contact us with a voice recording describing a little bit about yourself and why you would be perfect for this position. If you would like to be added to the interview process, please contact us thru online job service with info listed below.

Required: Reply thru online job service with Video recording link, resume, expected salary and your profile link on this online job service.