Short Term Rental Guest Experience Specialist that also is Fluent in Spanish

What You’ll Do

We are looking for highly motivated individuals to join our Guest Experience team to support our guests via chat, phone, and email.

As a Guest Experience Specialist or Supervisor that is fluent in Spanish, you are an integral part of our overall operations by communicating with our guests on a daily basis to ensure our guests’ needs are ---------- day in the hospitality world is the same and, as such, we would expect you to be able to efficiently multi-task, stay organized, ask questions, and thrive in a rapidly growing & evolving startup ---------- is a very exciting time at West Home, and we are thrilled to be able to hire more tea ---------- mbers in our customer service department!

• Work 8 hours ‘virtual office’ shifts

• Communicating with guests via phone, text, email, and web-based platforms

• Answer all guest questions during their stay

• Guide guests through the reservation process

• Become an expert on our operating procedures & properties

• Coordinate with across departments and teams

Requirements

• 2+ years of service industry experience

• Flexibility to work 9AM-5PM EST and weekends

• Ability to learn new tools and help improve existing processes

• Desire to contribute, ask questions, and ask for help when needed

• Maintain high levels of professionalism while interacting with tenants/guests, our tea ---------- mbers, and our vendors

A plus if you…

• Spanish speaking

• Have prior hospitality experience

• Have prior experience working in the short term rental or vacation rental industry

• Have prior experience with Breezeway, Guesty, AirBnB, GSheets, PowerBi, Microsoft Excel, AutoHost

Duration: full-time, part-time; remote, eight or ten-hour workdays

Timing: Immediate