Virtual Sales Coordinator

About Us

At Mad Mex we serve Australia’s best Baja-style burritos, made to order using only the freshest produce, flavourful salsas & authentic Mexican spices, and slow-roasted & grilled meats. With over 70 Restaurants in Australia and New Zealand growing, we’re driven by our passion for sharing the food and culture of Mexico with our customers every day.

About the role:

The purpose of this role is to assist in the co-ordination of the franchise/sales recruitment for Mad Mex.

As the first point of call of Mad Mex Franchise recruitment, the Sales Co-ordinator is a brand advocate, hospitable and excellent at immediately building trust and rapport. They ensure they efficiently screen franchise candidates, making assessments as to their suitability and assist the Franchise Sales Manager in moving candidates through the sales process in a timely manner. They assist the Franchise Sales Manager in all aspects of administration for the Franchise Recruitment Process.

- The Sales Co-ordinator works cross-departmentally, staying up to date on business movements and ensuring all stakeholders involved in the recruitment process play their part.
- Utilise and manage the ZOHO CRM system
- Setting calls, meeting invitations and franchisee tours and assessments
- Field initial franchise enquiries via telephone within one business day
- Manage online enquiries, and provide an exceptional online and over-the-phone initial experience
- Ensure that all leads are followed effectively and with a sense of urgency so as to present a professional image to potential franchisees
- Conduct candidate screening including interviews, background checks, etc.
- Organises interviews with relevant Managers and teams as per the Franchise recruitment process
- Ensure professional and immediate communication between potential candidates throughout the approval process
- Liaise with key stakeholders as required to maintain an effective and efficient franchise recruitment process
- Maintain files for all documentation related to franchise sales, including record keeping
- Ensure the Mad Mex website is current with up to date with relevant franchising opportunities, appropriate marketing materials, and an effective communications plan
- Maintain the listing of available opportunities online through the various platforms
- Prepare weekly management updates regarding franchisee recruitment candidate pools and pipelines
- Assist with the preparation of recommendations and reports with respect to franchise recruitment

Qualifications and Requirements

- Minimum 2+ years experience in call centre sales and virtual administration
- Friendly and outgoing personality to represent the Mad Mex brand to potential new Franchisees
- Minimum 2+ years experience in working within a CRM, managing a lead pipeline and record keeping
- Excellent attention to detail, efficiency and strong follow up
- Advanced communication and interpersonal skills
- Ability to work cross-departmentally and understand all aspects of the Mad Mex business
- Rapport-building and influencing skills with a relationship and service-oriented approach
- Capacity to work independently with minimal direction and collaboratively in a team environment
- Intermediate experience with Microsoft Office Suite

Benefits:
- Join a Values Led Organisation
- Health Care benefits
- Competitive rates