Licensing Associate

About Our Company:

Threadly is a California based custom apparel startup with 4 brands within our portfolio including Threadly, College Thread, Athletes Thread, and Greek House.
We are a fast growing Inc. 5000 company, ranking in the top 16% on the list of the fastest growing privately owned companies in America. Threadly also ranked #3 on the Gator 100, a list of the 100 fastest growing companies with founders from the University of Florida. Threadly is going after the $22 Billion Custo ---------- rchandising and $4 Billion Collegiate Merchandising Markets.
Our most prominent brands, College Thread and Greek House are the leading suppliers of custom apparel to colleges and universities. We are also one of the largest license holders of College Licenses to print official merchandise for the organizations and universities.

More About Licensing
Within our company, we currently hold over 500 College Licenses that allow us to print exclusive merchandise with brand logos of each college and/or organization. Acquiring, maintaining, and operating with these licenses have been a key part of our growth and success ---------- 2022 to 2023, our plan is to acquire an additional 500 college licenses and grow sales north of 8 figures in revenue.


What We’re Hiring For:
As a Customer Success Licensing Associate, you will be tasked with helping clients and internal teams through the licensing process. Your day-to-day responsibilities include submitting designs to different licensing partners, communicating issues with clients and designers, and analyzing data to identify process improvements.
With our fast growth and needs expanding for licensing, we’re looking for someone who has strong communication skills, experience improving processes, and ability to handle multiple projects and tasks simultaneously.
This position is a good fit for someone who enjoys new challenges daily, customer (and process) obsessed, and has the ability to problem solve quickly and analytically.

Daily operations can change quickly as is expected with a high growth company. Currently, the job responsibilities include:
Communicating with clients and providing suggestions
Uploading designs into various portals for approval
Checking on timelines and licensing related questions (internally and externally) to ensure Licensing Approvals are meeting their SLAs
Improving the licensing experience for clients, colleges, and internal teams
Data entry and maintaining to ensure we are able to support our large number of clients and licenses
Cross-departmental collaboration identifying and resolving bottlenecks
Analyze trends in Licensing OKRs to implement data-driven solutions to meet Line of Business goals at Greek House
Process improvement to make the licensing process more efficient

What we’re looking for:
Conversational, Reading, and Writing English is an absolute must
3-5 Years experience in the Customer Service, Operations, and/or Sales
Strong analytical, problem solving, and organizational skills
Ability to work on complex/multiple tasks under tight timelines
Enjoys working with customers
Experience with Salesforce Service Cloud or other enterprise level Customer Service Tools a plus
High attention to detail
Proficiency in MS-Excel a plus

Compensation & Benefits
Competitive monthly salary between $300 and $600 USD
Growth Opportunities within Company
Paid Leave Policy
Fun and Growth Minded Work culture
Job Location
100% Remote

Working Hours
8:00 AM - 5:00 PM EST

Application Link:
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