IT Technician

KEY RESPONSIBILITIES

-Maintain and optimize local company networks and servers

-Be responsible for device and password management

-Oversee data backup and system security operations (e.g. user authorization, firewalls)

-Manage installations, upgrades and configurations of hardware and software

-Assess system performance and recommend improvements

-Resolve issues escalated by technicians and engineers

-Ensure data is handled, transferred or processed according to legal and company guidelines

-Provide support and guidance to stakeholders via help desk

-Control costs and budgets regarding IT systems

-Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses

-Develop IT policies and practices

-Communicates and reports the goals, policies, and procedures of the company to the CIS team; develops plans to implement these needs.

-Evaluates current technology use and needs of the company and recommends software and hardware improvements.

-Oversees backup, security, and user help systems.

-Remains current on advances in technology.

-Provides technical support to users.

-Prepares and delivers operational or project progress reports.

-Implements and oversees operational budget and expenditures.

-Performs other related duties as assigned.