CUSTOMER SUCCESS MANAGER (WFH)

ArboStar is a business management platform for the TREE CARE and LANDSCAPING ---------- 's a software company that markets and sells CRM and ERP software for companies in tree industry all around the world.

We are currently looking for a highly dedicated and energetic individual to join our growing family as a Customer Success Manager.

As a Customer Success Manager, you are expected to handle the end-to-end excellent customer experience through various means of communication. Your role includes, but not limited to, answering phone calls, emails and chat messages. You are expected to prepare, schedule, and conduct demonstrations and training of the software with our clients.

Duties and Responsibilities:

• Master software navigation (training will be provided)
• Schedule and book an appointment with clients for the software and CRM platform presentation / demonstration
• Client management through high volume inbound and outbound phone calls, emails and chat messages
• Generate new leads
• Drive customer retention
• Initiate follow up calls and emails to potential clients

Qualifications:

• Excellent English Communication (verbal and written)
• Excellent Presentation Skills through various platforms
• At least 3 years of Customer Service/Management experience ideally in a management role
• Experience in Sales is an advantage
• Effectively and efficiently works independently
• Amendable to work from home on a flexible EST schedule

Device specification requirements:

• Desktop/Laptop with at least i5 or AMD Ryzen 5 processor
• Stable internet connection minimum of 25 Mbps with backup internet
• Noise cancelling headphones with microphone

Applicants must submit the following via email to ---------- with the Subject: ARBOSTAR Customer Success Manager:
1. Updated CV
2. Screenshot of device specification
3. Screenshot of speed test (including back up internet) - https://www.speedtest.net/
4. Link to a short voice recording telling us why you are the best candidate for this role. - ----------