Customer Experience Associate

About the Role

Come join the fastest-growing baby care brand in the U.S.! Located in New York City, Coterie is reinventing and redefining the future of parenting, starting with the Rolls Royce of diapers! You’ll get a front-row seat to the ever-exciting world of startups by working at the heart of our company: our Customer Experience team.


What’s in it for YOU

- Non-technical customer service role for a beloved brand!
-$600 monthly base pay
-Simplified performance bonus
-Bring your dog to work (+ doggy dates with our founder’s dog Harry)
-A remote-first culture that’s big on emojis, reality TV, and trivia
-And more!


How to Apply

-Submit your resume and photo
-1 or more years of college education
-Good written English
-No customer service experience needed
-Desire to delight our customers with empathetic and thoughtful service!
-Jump on a quick coffee chat with one of our U.S.-based tea ---------- mbers
-Answer 3 quick questions (no wrong answers!)
-Hear back in 3 business days as we value your time!


What You’ll Do

-Engage with busy, young parents across all channels - email, SMS, social, delighting them with every interaction (super-cute baby pics included!)
-Provide product info and sizing guidance for our little customers
-Handle account & billing requests, order changes & exchanges, and fulfillment & shipping issues while helping out on the messier side of parenting
-Provide backend support with account & order changes and processing replacement orders


Who We Are

Coterie is on a mission to create smart, innovative products that make parents’ lives ---------- a few short years, we’ve already won endless awards from the Bump’s “Best of Baby Awards” to Good Housekeeping’s “Parenting Awards” to Babylist’s “Best Luxury Eco-Friendly Diaper”. We’ve also partnered with top influencers and A-list celebrity partners to grow and promote our brand.

The ideal person for this role is a total people person, a problem solver, and a team player. If you’re excited to build a career at a dynamic, early-stage startup, we’d love to hear from you!