Tier 3 Engineer MSP (100% Remote | MCSE + CISP preferred)

SUBMIT RESUME TO BE CONSIDERED

Managed Services firm seeks Systems Administrator to provide support to nonprofit and construction clients in NY and DC metro areas. This organization is well-known, growing and looking to provide its employees with the opportunity to grow internally with new roles and responsibilities. This role is 100% remote and requires strong written and verbal communication skills for US-based clients.

JOB DESCRIPTION
Your role is two-fold: managing your own Tier 3 workload and co-managing the US-based team that provides day-to-day technology and support needs to client networks. You will report directly to the Director of Information Systems.

- Act as an escalation point for systems, platforms and applications
- Complete cloud migrations and monitor and manage client networks
- Manage client security needs and lead disaster recovery or security i ---------- remediation
- Manage the workloads and priorities of Tech Support Team, including monitoring all requests, ensuring team achieves goals within specified time frames and directly managing Tier 1/2 engineers and evaluating each engineer's performance
- Manage client expectations and lead client-facing meetings to advise clients, including following up with users to ensure full resolution of issues and managing business relationships
- Manage computer and AV hardware budget and inventory (including assets assigned to individual end users)
- Develop best practices for new and existing hardware and software technology releases
- Create FAQs and training materials to educate users on best practices
- Review daily metrics for problem and i ---------- activities using IT management systems
- Stay apprised of new technologies and trends in the technology industry to better support clients, to provide a more comprehensive technology-related service to staff and clients.
- Research complex technical issues and provide an action plan
- Utilize existing IT management systems to maximize the delivery & efficiency of services
- Implement and audit IT and Physical Security controls
- Provide product recommendations as needed

JOB REQUIREMENTS
3-5 years Systems Admin experience
3-5 years experience in Office 365, including front end, back end, migrations and administration
3-5 years experience managing Help Desk engineers
Strong hands-on experience with SharePoint and Azure
Automation and scripting (PowerShell, VB, BASH, etc.)
Core infrastructure services (DNS, DHCP SMTP, etc.)
Windows Server ---------- Microsoft Exchange ---------- Desktop operating systems including Win10
Patch management
Preferred: Prior experience working at MSP (Managed Service Provider), MCSE, CISSP, Bachelor's Degree