Customer Care Representative I

About Us
Natchez Trace Veterinary Services is an animal hospital located in Nashville, TN. NTVS is owned and operated by Marc Smith, DVM. We believe
pets are family members and treat every pet parent and pet with respect and kindness.
Our culture regards kindness, understanding and empathy as the pillars of our customer
service. Through our customer service, we meet pet parent’s needs and take exceptional
care of pets. Learn more about Dr. Smith and NTVS at ---------- !

Client Care Representative I Responsibilities:
• Obtains client information by answering telephone calls; interviewing clients; verifying
information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines;
recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational
opportunities.
• Accomplishes sales and organization mission by completing related results as needed.
Qualifications / Skills:
• Verbal communication
• Phone skills
• Listening
• Data entry skills
• People skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Fluent in English with minimal accent
• Multi-tasking

Education, Experience, and Licensing Requirements
Previous customer service experience mandatory
Office365 skills are mandatory, including Teams and Sharepoint

This is a full-time position. The hours are 8am-5pm CST Monday through Friday.

Please apply at ---------- if you are interested!
Please include a link to 30 seconds of audio introducing yourself.

Thank you for your interest in our position!