Airbnb Customer Service Assistant

My team is looking for candidates fluent in English with experience in customer service assistance to aid in the process of growing a quickly scaling real estate management company with opportunities for vertical job growth, pay increases, and bonuses. Any prior Airbnb/VRBO virtual assistance experience will be heavily considered/preferred but is not necessarily a requirement. Sales experience will also come in handy so be sure to include any experiences as such. This is a full-time virtual position but we are in need of round-the-clock service so we will be looking to fill multiple positions.

Job Tasks:
- ~40 hrs/wk
- Daily customer service with guests and tenants via Airbnb platform, property management software, phone calls, text messages, and emails
- Oversee/coordinate scheduling for cleaners and maintenance staff
- Vetting guests
- Create or update listings and misc listing content
- Applicants with 1+ years of customer service experience preferred


Helpful character traits:
- Amicability
- Communication
- Organization
- Technological prowess
- Dedication/Loyalty
- Reliability
- Diligence


- To apply for this job:
a) Change the subject to “I Want to Work for You [insert the name of my company *hint...check LinkedIn*]”
b) Split the body of the application into five parts and answer the following items:
1) Leave your skype ID so we can reach out via Skype
2) Write 2-3 sentences on why you would like this position and why you’re a good fit.
3) Attach a resume with past work experience, education, and certifications. If possible include dates on the resume
4) What is the name of my town?
5) Write a sample message greeting a fictitious guest on Airbnb, named John Doe, looking to stay in our unit.