E-commece Assistant & Customer Service Lead

As we head into our busy period of the year, we are looking for someone full time we can build a long term relationship with as part of our core team. The role will be leading and managing our customer service, while also support the e-commerce and marketing team. The role has the ability to evolve.

Responsibilities:
- Managing our customer service tickets and dealing with issues (ZenDesk & Shopify)
- Replying to social media comments (Facebook, Twitter, Instagram)
- Replying to Reviews (Trust Pilot)
- Updating Products & information (Shopify & eBay)
- Creating Content for Social Media & Ads (Canva)
- Organising files and uploading (Google Drive / Suite)
- Doing analysis and Resarch (Google / Google Suite)
- Supporting founder directly with admin tasks, research and work load.

Core Stand4 Values

- Positive Disruption
- Authentically Human
- We Build Connections
- Nimble on our Feet
- Win Together
- Act Purposely. On Purpose
- Beautifully Simple
- Love what we do

The team are based in Manchester (UK) and New York (USA). We are a small, but ambitious team. We have the mission of making the world a better place through socks. We are looking for VA who is hard working, good attention to detail, initiative who can become part of our core team and learn and grow with us. SockOn!