It Technician with MSP Experience

Please read before applying:
**This job requires fluent speaking of English.**
**We ask that candidates applying, have prior MSP (managed Service Provider) experience.**
Candidates will be required to complete an assessment.

We are looking for an applicant that can work between the hours of 8am and 5pm EST and has a strong understanding of hardware/software/networking and technical abilities. The applicant MUST speak English fluently.



We are a small IT operation out of Plymouth, IN USA looking for technicians. We are currently expanding our operations and are looking to hire a full-time Computer Support Engineer for Plymouth IN. We want to hire people that are passionate about technology and have the drive to learn more. We are a very laid-back operation but growing very fast. We have been servicing our customers for 10 years.

Job duties would include but are not limited to:

Handle inbound calls from clients with various issues.
Manage / Install printers
Install/manage various routers
Manage/configure Microsoft office 365 including tenant setup
Monitoring/Implement backup systems
Install, upgrade, and configure workstations/servers
Install/manage client ---------- stall / Manage firewalls, and networking ---------- stall / Manage VoIP phone systems
Setup / Manager VPN networks
Help users with technical issues such as QuickBooks not opening company files over the network.
Provide assistance with troubleshooting of software/hardware/telecom problems
Assist with the breakdown, relocation, and set-up of workstations to accommodate users' relocations, site relocations, site remodels, and any new location installation
Maintain secure patch levels on workstations as needed
Hard drive data retrieval (using third-party tools to retrieve information from damaged drives) as needed
Able to problem-solve changes in products and new challenges
Remotely troubleshoot client problems
Enter support information into the ticketing system detailing steps used to resolve client issues.
Take on additional duties as needed.



Work in the fast-paced and high-stress work environment
Communicate effectively and professionally
Able to focus on work in a noisy work environment with frequent distractions, and noise.
Attention to Detail
Requires knowledge of technical troubleshooting skills and should be able to identify product issues with minimal knowledge of the item being worked on.
Working knowledge of Electronics
Organized
Team Player