Online Business Manager (OBM) / General Manager (GM)

Background

R2 Reliability Pty Ltd is the company behind the Road to Reliability™ framework and runs the site ---------- and the associated Road to Reliability™ Academy.

We're looking to add a talented and motivated professional as Online Business Manager (OBM) and lead our virtual team and accelerate business growth. You will bring passion, a drive for excellence, and foster teamwork. Ideally, you have some experience with maintenance & reliability in asset-intensive industries like Oil & Gas or Mining. Experience as a consultant and/or an MBA will be looked on favorably. Alternatively, if you have a strong background as an Online Business Manager in other niches and are open to learning more about our niche please do consider applying too.

You will start as Online Business Manager focussed on standardising operations, driving efficiency, and improving marketing and sales. Over time we expect you to grow into the role of General Manager (GM) and take P&L responsibility.

Although this job is posted as being based in Philippines, you will work remotely and can be based anywhere in the world. As a smaller business, we deliberately hire talent from different regions of the world to keep costs down, create diversity, and build a multi-lingual team.


About Us

Through the Road to Reliability™ Academy we deliver online training and coaching in industrial maintenance and plant reliability. Our customers are in all parts of the world, from individuals to large multinational companies. We have big plans and are working to deliver our online training in 8-10 different languages to better service our customers.

We believe in being a force for good and that means:

(1) building a great company with a strong focus on our values and behaviours. My aspiration is to build a small, but mighty team that truly enjoys working together and delivers a world-class product and experience to our customers.

(2) serving our niche to the best of our ability and reaching those less fortunate than us. To that purpose, we have launched the Road to Reliability™ Scholarship program enabling students in developing nations to access our training with a 75% Scholarship

(3) aligning our company mission and vision to the United Nations Sustainable Development Goals

The company is growing with a small team of full-time and part-time contractors working across the Asia-Pacific region, currently all reporting to the Managing Director based in Brisbane, Australia. We will deliberately hire talent in different regions of the world to keep costs down, create diversity, and build a multi-lingual team.


Role Purpose

The new role will over time take over the day-to-day operation of the business, freeing up the Managing Director to work on more strategic initiatives including partnerships and new product development.

The role will oversee marketing, operations, web development, and business services like accounting with the full virtual team (full-time and part-time roles) reporting to this role.


Responsibilities

- Work with the Managing Director to restructure the existing team and take over the day-to-day operation of the business within 3-6 months
- Work closely with the Managing Director to maintain the long-term business plans and convert those into actionable milestone plans (12 months and 90 days). Execute 90-day sprints with the team.
- Manage day-to-day operations including proposals to clients, client onboarding, invoicing, online marketing including social media (LinkedIn), SEO and development of marketing assets
- Manage improvement projects to completion on time and on-budget e.g. the development of the Road to Reliability Mobile App, the translation of existing training courses, improvements to the website and the Academy learning management system
- Ensure key performance indicators are tracked, analysed, understood, and improvement actions identified and progressed
- Drive the systemisation of the business such that all key processes are documented in repeatable, easy-to-understand SOPs


About You

- You are honest, reliable, and have a great attitude to work.
- You do what you say and say what you do.
- You love building connections with other people online & offline.
- You enjoy starting conversations via phone, socials, and email
- You pay attention to detail, get things right the first time most of the time, but are not afraid to make a mistake and take responsibility.
- You take initiative and can work with relatively little supervision.
- You speak up when you don’t know something or don’t understand, but are proactive enough to then go and find out and learn.
- You can work well on your own, but can manage and lead a team.
- You have no problem receiving feedback from others and acting on it.
- You are keen to take on extra responsibilities where you can (after all you are a talented individual!) but at the same time you are happy to do simple, more administrative work where required.
- Ultimately you are the kind of individual who can make things happen and is excited by delivering on a big vision.


Your Skills & Experience

- You have an Engineering or Business degree and ideally have worked in asset-intensive industries like Oil & Gas or Mining. An MBA would be considered favorable.
- You must understand the basics of reliability, maintenance, asset integrity, and asset management as well as experience with simple business economics. You have hands-on experience working with major CMMS/ERP solutions like SAP or Maximo.
Ideally, you have experience in a business / consulting role so you understand business development and are experienced in presenting, pitching, and putting proposals together.
- You are fluent in English and especially your written English is clear, concise, and accurate. If you speak one of our target market languages (e.g. French, Spanish, Portuguese, Arabic, Russian) that would be a bonus.
- You have an understanding of marketing, sales, and business development, and if not, you are willing to put in the time and effort to learn.
- You have experience with managing websites or are tech-savvy enough to learn quickly. You have strong IT skills and a proven track of being a fast learner.
- We welcome diversity so if you don’t meet some of the above, but still feel you would make an excellent candidate then please do ---------- pecially if you have experience with online business models.


What’s on Offer

- This will be a remote role allowing you to work from home. You will, however, be required to work the majority of your time during Australian business hours i.e. your workday should have at least 4 hours between 7 am to 7 pm GMT+10 to ensure overlap with the MD and the rest of the team.
- The role is full-time (40 hours per week) and to help with a transition from an existing role, we can look at starting part-time (50%) for the first 1-2 months. There will be a 3-month probation period.
- Base pay will be between USD 1,600 and USD 2,000 per month depending on experience, with a 13th-month pay in December, up to 3 months cash bonus subject to company performance, 20 days leave, and an annual allowance of USD 1,000 towards Private Health Insurance.


Applying

If you are interested then please complete an online application via this link (if you don't via this link you will not be considered):

----------

In your application summarise your background, your experience, and what makes you an excellent ---------- l us about yourself, your skills, and why you're interested in working with us. We appreciate people who pay attention to details so please start your application with the words "Blue Rhino".

The application process will be extensive and quite involved: the first step is to complete the online application form. Those applications will be reviewed, and the strongest candidates will be invited to complete the 2nd step which will be to submit a short video ---------- om there a small group will be invited to step 3, which consists of online (psychometric) tests with the best candidates invited to a final series of online interviews.