1. Send a daily report. 2. Manages inbound and outbound calls within the department SLA (First Call Responsibility).
3. Respond to customer questions via email, texts and live chat, software messaging. 4. Follow communication “scripts” when handling different topics. 5. Identify customers’ needs, clarify information, research every issue and provide solutions and/or Alternatives. 6. Set appointments 7. Update CRM systems with details and call notes 8. Communicating via phone and Whatts app for repairs, cleaners, cost and expenses, orders, property ---------- Experience needed & welcome but you do need to have excellent English ---------- ’s also important that you know how to use the applications we listed below. You don’t need to be an expert in all of them, but you need to be at least familiar
with most of them. ...
Web research using search engines like Google, IE, Bing, etc , -Microsoft Word., -Microsoft Excel -Microsoft Powerpoint -Gmail and other email applications -Google Docs -Google Sheets -Google Slides -Google Calendar Communications apps like Skype, WhatsApp, Telegram, Slack, Hangouts, FB messenger, etc -Project management software (Basecamp, Trello, Asana, Evernote, Google Docs, Salesforce ect.) - Time management or time tracking software (TimeProof, Time Doctor, Tmetric, Toggle, Hubstaff ect.)
SCHEDULE YOUR INTERVIEW NOW! ----------
