Digital Account Manager

COMPANY:
We are a fast-growing creative and digital marketing agency based in New York, Visit our website to learn more about us ---------- .

We are seeking an experienced and talented Digital Account manager who will act as the client advocate and work with internal departments to ensure that clients' needs are understood.

You should have exceptional communication, computer, and problem-solving skills to succeed in this position. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.

RESPONSIBILITIES:

Act as the main point of contact for clients and the internal department
Build and maintain long-term relationships with clients to retain accounts
Collaborate and coordinate with internal departments to facilitate client need fulfillment.
Work alongside our advertising specialists (SEO, Email marketing, Social Media, Media Buyer, Content Creator, and Designers) and ensure that all their deliverables are of high quality
Manage and oversee the internal department's progress and projects
Conduct QA's for all deliverables ensuring it is aligned with client branding and requirements
Maintaining updated knowledge of clients' products and services.
Resolving complaints and preventing additional issues by improving processes.
Suggest and implement new processes to better team performance and structure
Work in partnership with the client and suggest which services will best suit their projects/products/services
Proactively suggest and execute new ideas and campaigns to develop clients' business
Partner with the client and internal department to create new campaigns and strategies to optimize the overall performance of the team
Communicate with clients on a weekly/monthly basis to ensure that all of their needs are understood and addressed
Prepare reports on progress on a weekly/monthly basis

QUALIFICATIONS:

3 or more years of Digital Marketing knowledge and experience (social media marketing, SEO, paid media, email marketing)
Experience working for a marketing and advertising agency
Experience with project management tools and communication tools
Previous E-commerce experience is a plus
Must have a creative eye to be able to check the quality of the creative deliverables
Must have digital marketing knowledge and experience
Must have previous management experience
Must have a keen eye for details
Excellent communication skill is a must
Effective time management skills to ensure all deliverables are submitted on time

If this is you and this piques your interest, send us your CV and portfolio via email at ----------

We look forward to meeting you!