Service Desk Associate

Company Description
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.

What we are looking for:
* Open to graduates of any course
* Fresh graduates are welcome to apply
* With at least 6 months relevant work experience Or Non-graduates with at least 2 years of college education plus 6 months of work experience
* Good knowledge and skills in IT
* Interest in providing technical supports and assistance to clients and end-users via call, chat and e-mail
* Very good verbal and written English language skills

Job Description:
* Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queries
* Liaise with other support teams as necessary to resolve customer requests or incidents.
* Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.