Customer Service / Frontline reception

We are a law firm based in Australia. We are a good company that looks after its staff.

We are looking for another tea ---------- mber to add to our existing team. This is a home based position.

Any one applying for this position will need to provide a vocaroo link ---------- .

The applicant must make a recording including the following;

- An introduction including who they are, what they are presently doing and why they would like this job;
- Details about their experience including any previous dealings with Australian companies
- Anything else they think is relevant

The recording should be detailed.

Any applicants that do not provide the above recording, will not be interviewed and should not bother applying.

Applicants must also provide a link to their current resume that details all previous work history.

Duties of the position will include;
- Answering the telephone
- Recording information into our database, based on the incoming calls
- Booking appointments
- Communicating messages and transferring calls from existing clients to other staff members and more generally being the front-line managers of all calls to the firm
- Converting clients
- At some stage in the future, managing a chat bot on the ---------- itially duties will be limited.

There will be a great deal of training involved and we are looking for people that want to become part of the team, as such we are hiring direct rather than going through an agency.

We are looking for long term people, if you think this will be a job that you will do for a little bit and then move on, please do not apply. We look after our people and do not want to waste time with anyone that is not interested in something stable and long term.

All tea ---------- mbers will be connected via a communicator setup to our Australian offices, so a good computer and fast internet connection will be essential along with a second monitor is also required.

All tea ---------- mbers will be connected continuously throughout the day, so there will not be any room for taking on other work with other companies so please only apply if you are available full time and don't want to work other jobs.

Salaries will start at $550 US (or $885 AUD) a month during training. During this time you will not be doing any work on the phones.

Following the successful completion of training, usually two to four weeks, the salary will be increased to $650 US (or $1110 AUD) with the potential to earn as much as $1000 US (or $1500 AUD). This is not a commission based position. Salary advancements will be contingent on the applicants ability to the do the job. The quicker the applicant can handle the full range of duties the quicker the applicant will advance in salary.

We are prepared to pay more for applicants with exceptional abilities regarding English who are smart and confident at dealing with Australian clients.

The hours are 9am to 5pm Australian Eastern Standard time, presently this will be 6am through to 2pm Filipino time.

We will pay the 13th month.

We will pay extra when you work Filipino holidays.

Any salary increases will be dependent on the applicants ability to handle more complicated tasks, it will involve understanding aspects of the criminal law.

We are looking to build a strong and lasting relationship with a team of people in the Philippines, please apply if you think this is a position that will interest you long term.

Things to consider before applying
- Being able to spell correctly in English will be important
- Being able to speak English fluently will be essential
- A fast internet connection will be essential
- A reliable computer will be essential
- A second monitor is essential
- Availability between 9am and 5pm Australian time is essential (Be aware currently we have daylight savings in effect, so that means a start time of 6:00am. As of 2 April 2023 it would go back to a 7:00am start time)

If this sounds like a job you would be interested in, please apply. If you are an agency, please do not apply, if you intend on holding down two jobs, also please do not apply, our software will require you to be available during work hours via our communicator setup.