Ecommerce Customer Service Representative

!!KINDLY INCLUDE YOUR RESUME WHEN APPLYING FOR THIS JOB!! Phone call and email based.

Our watch company based in California is seeking qualified candidates with a background in Ecommerce Customer ---------- this Ecommerce and After-sales role, you will be a primary contact by phone or email for customer inquiries about our products and brand.

-Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand
-Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
-Manage ongoing customer relationships utilizing our CRM tools
-Develop collaborative, positive working relationships with the team
-Assist customers with after-sales service issues
-Be a primary contact for customer inquiries about our products and brand.
-Able to communicate concisely our company policies to client

Job requirements:

-Minimum of 2 years experience in customer service
-Strong Ecommerce background
-Must be a sales-oriented person.
-Quick learner
-Outstanding written and verbal communication skills, great phone etiquette and elevated speech
-Proactive personality and self-motivator
-Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
-Proven to be organized, methodical, rigorous
-Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
-Team player able to develop great relations with co-workers

**Knowledge in using Shopify, ShipStation, Re:amaze, Amazon Seller Central, Slack, Google Drive, and Asana is preferred.

!! Please send your resume when applying for this position.