Knowledgable & Awesome Customer Service (w/ Phone Support)

Hello there!??

Hope you having a good day! ??

This is a full time position for a customer service person. We do NOT have a lot of calls; so we are looking for someone who will learn to be an expert in our (and our competitor's) product and be able to answer people's questions.

WHO WE ARE:?
We are a small team of 5 (all virtual) that works together to sell online. We make safety easy for our customer and we do that specifically by selling handrails. Upgrade to see actual info

?Our Mission: We help our customers with limited resource, time and skills to keep their loved ones safe. ??We believe everyone should easily be safe. And we can do that with our easy to install DIY railing. ??

**** This is to check for attention to detail. If/when you do apply, please put in the beginning of subject line "CS-Cheeseburger!" ***

--------??WHO WE ARE LOOKING FOR IN VALUE:
?-KISS It (Keep it simple Stupid)??
^^ Your resolution should be well thought out and very simple. Don't make a complex resolution.
-Purposeful Design?
^^ Your responses/answers should be very intentional. There shouldn't be a lot of back and forth with the customer because you are not thinking in advance and answering the core of their problem
??-Delight Stakeholders?
^^ Quick response & appropriate solutions


??------??Your role
- Really understand the product, the issues, and our process/resolution (this will help you do your job well)
- Mostly respond to the 5-10 phone calls during 9a - 5p PST (or EST.. flexible in time)
- Make note/tag the type of questions/issues (and make a log so we can improve our system/product)
- Study the customer reviews/feedback on our amazon product listing (so you can help make suggestion on how to improve product/process)
- Data entry (make labels/ship things)

----- Growth opportunity
- We are an e-commerce company and always looking for someone to keep growing with us. Product manager average salary is $1250-$1750/month. Advertising manager is $1500-$2000/month.

--------Please fill out the 6 interview questions belowUpgrade to see actual info) What hours can you work? (Can you also work part time Saturday or Sunday during USA time?)
2) What product/service (at least 3 months) have been a CS for? How good would you say your knowledge of the product/service is?
3) Have you every quote customers a sales quote? What do you typically do here?
4) With regards to CS, what top 3 metric do you look at? (Please exclude CSAT). (Please indicate the 3 metric and your goal as well as your average score for them)
5) What is your salary now? What would you like your starting salary to be (and why)? What would you like your salary to be in 1 year (and why-- what do you hope to learn/do)?
6) How fast is your internet speed and is it consistent? Do you have backup cellular.. at least to message you are off or take calls on cell phone?

Be sure to use the appropriate subject line for reference. Thanks!