ISA - Inside Sales Agent/Administrator

Company: Michelle Minik PLLC, Team Minik, West USA Realty - Goodyear, AZ
Real Estate Team, over 325M in Volume Sold. Top 1% for West USA Realty, Consistent Top 10, and Top 25 in Volume monthly. 23 Years of Real Estate Experience.

At Team Minik of West USA Realty, Real Estate is our primary vehicle for personal growth and opportunity. We are committed to mastery in the real estate space while coaching our agents to create a life by design.

Job Purpose: Exceptionally driven, resourceful, and results-oriented inside sales position. Responsible for setting high-quality buyers and listing appointments for our elite team of real estate agents driving sales revenue to top performance levels. This position is key in generating business opportunities and critical to our growing success.

Job Preferred Qualifications: Bachelor's of Business, Phone Sales, Customer Service, or Call Center background.
This position requires proven sales and telephone prospecting experience, impeccable follow-up, and high-level organizational skills.
Team Minik goes above and beyond the typical real estate “nuts and bolts” training by coaching the whole human’s belief system, emotional state, wealth creation, and more.
If you are ready to take your career and life to the next level, this is your place.
Are you a master communicator on the phone?
Do you find fulfillment in speaking to and making honest connections with others?
Do you love the follow-up game as much as the thrill of the sale?

Job Required Qualifications: Well-spoken English and Communication Skills, Minimum Skills as prescribed by the job description. Minimum of 2+ years in Inside Sales, with Customer Service, Call Center, and CRM System work experience.
Traits, attitudes, skills: unstoppable mindset, coachable, exceptionally driven, resourceful, results-oriented, passionate about helping others, honest, systematic, organized, attention to detail, and outstanding verbal and written communication
Excellent computer skills, including experience with a CRM system or database to build and maintain a pipeline.
Need to be comfortable talking with a variety of people and new people and have solid writing abilities as well.
Strong organizational skills and time management skills.
Must be willing and able to shift responsibilities to work within other departments as may be assigned.



Expectations:
40 Contacts per day - A minimum of 40 conversations with “decision-makers” ---------- Appointments - Expectation for appointments set by ISA is 2 per day, 10 per week, and 40 per month.
5 Contracts signed a month - Setting a standard of 5 contracts signed per month helps ensure the quality of the appointments the ISA sets for outside sales agents. Also, understand that 5 contracts signed are a minimum standard. Appointments set by ISA will result in 10 to 15 contracts signed during busier Sprint/Summer months.

Working Conditions / Location: US Work Hours, Flexibility on work shift times, hours and days of the week/weekend, Well Spoken English and Communication Skills, Home Based, Must have IT Equipment to perform the role, at least 8GB RAM. Must have a strong and stable internet connection, not lower than 5mpbs download and upload speed. Have a full backup plan on equipment and internet/power. MAC Operating System Preferred.

Job Duties:
100% Position in Phone Sales
Outbound/inbound calls, texts, and emails to set high-quality appointments
Qualify and nurture all leads provided by the company
Consistently generate results by maintaining quality follow up
Partner with top-performing real estate agents to convert appointments into clients
Track and report activity/results on a daily basis
Proactively improve performance through coaching and feedback provided by management.
Transfer as many sales-ready leads to the real estate team as possible by qualifying new leads, prospecting, and following up with past leads.
Prospect for new clients, obtain the necessary information to qualify them for an appointment, and schedule meetings with the listing and/or buyer specialist.
Entering notes in the database, setting appointments, lead follow-up and “nurtures”, inaction with sales agents, rescheduling appointments, accountability meetings, training, social events, role-play, and staff meetings
Contact and qualify inbound leads acquired from online websites (Chime), any and all portals, Facebook ads, open houses, postcards, flyers, ---------- gregating leads into qualified and unqualified + feeding them into the Chime CRM to assign action plans or smart plans for the appropriate automated ---------- tomation must be consistently reviewed, revised, and approved by management to effectively create your bonus structure, automation success = your bonus.
CRM success will always be gauged on direct verbal communication and notes/tasks created in the database (Chime).
Answer follow-up questions and other queries from past leads.
Follow up with past clients to solicit referrals.
Reaching out to internet leads within a designated time frame after an inquiry has been made.
Scrubbing the leads as required by upper ---------- erpersonal skills - Interact with a range of people, from department directors and customer service agents to customers. Must be personable, patient, and respectful of others and bring a lot of energy and excitement to the team. Administrators shall be good listeners and able to converse effectively with diverse ---------- munication skills - Administrators rely on effective communication skills to share their ideas, present updates to tea ---------- mbers and report to upper management and stakeholders. Administrators must be able to speak and write clearly in ways that others can understand easily. They must understand technical terms in their industry and be able to explain these concepts to laypersons.

Technical skills - Administrators shall be familiar with the software and other equipment related to the business. Understand workflows and communicate with employees and customers about areas of improvement. Administrators' online learning platforms should have a full understanding of the basic principles of how the software works, common user functions, and installation.

Leadership skills - Customer relations able to lead teams effectively. Leadership skills include:
Setting a Positive Example
Being accessible to employees
Soliciting feedback from your team
Celebrating major and minor milestones
Creating a supportive work environment
Setting realistic goals
Consistent with Follow-up and Follow-through
Time Management skilled
Self Motivated / Accountable to one’s self
Marketing and Sales Mindset

Analytical skills - Responsible for observing current policies and procedures and analyzing their effectiveness. They must develop solutions to company issues and find effective ways to provide a positive experience for customers while considering staffing and budgetary constraints. Strong problem-solving skills.

Professionalism - The administrator will have direct reporting and indirect reporting to various officers and meet with agents as representatives of the company. They should appear and behave professionally in order to create a positive reflection on their organization. Ability to work under pressure, when issues arise.
Employment Type: Full Time, 40-Hour Work Week.

Job Compensation: Base Hourly Rate + Bonus / Commission Opportunity possibly in the future.
Benefits: 10 Paid Holidays, 7 Paid Personal Days, No Medical/Health Benefits currently available or provided by the company at this time.

Reporting: Direct Reporting to Senior Business Administrator, Director of Operations and Indirectly Reporting to Managing Partners, as well as Independent Contractor Real Estate ---------- direct partnership with CRM Administrator.