Technical Customer Happiness Officer

Our ideal hire is motivated by what we're doing as a company, believes in the value of quality, and is eager to contribute to the success of our customers.

*Responsibilities

- Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance by coordinating with the development team.
- Support in the development of programs to train the customer on how to properly use the products.
- Concession of the customers' troubles by recommendation of products, services or procedures.
- Evaluation of the products' problems to recommend enhancements.
- Respond to all tickets on our support desk and maintain an avg. response time of 3 hours.
- Follow up with customers in case of a pending ticket
- Make Video Tutorials of the Product's features.
- Maintain excel sheets regarding tech issues, bugs and refunds
- Coordinate with the development team and billings team regarding customer support queries

*Just the facts

- This is a full-time position.
- You're someone who thrives working autonomously and doesn't need much (if any) oversight to get things done.
- This job is Monday-Saturday, we're looking for someone within time zones in the EST flexible to work hours for a week or so every month.

*About You

- At best, practical help desk or customer support experience
- High customer and service orientation
- Well-developed communication and analytical skills
- Good knowledge of operating systems and relevant software
- Good problem-solving skills and focus on quality
- Serenity in challenging situations


# Our Process

- For the first step, you are required to fill out this google form: >> forms.gle/pbTSvRQwAoNnShYL7 >>
- Next, if your candidature is processed further we will set up a Skype interview with our senior management. This would be a short discussion to know more about your background and interests and answer any questions