Junior Engineer (Open for Fresh Graduates)

Job Description
Diagnoses, handles repair and maintains the highest standard of Technical Service to customers in accordance with the agreed and Apple Service Excellence Standards.

ROLES AND RESPONSIBILITIES

- Performs diagnosis and hardware repairs in compliance to Apple Guidelines.
- Conducts thorough quality checking and testing on all repaired units prior to release to customers.
- Keeps abreast and updated on the latest Apple products, technical bulletins and repair procedures.
- Assists on complex technical issues and repairs through escalation channels and subsequently applies approved technical measures.
- Supports the Customer Service Team in handling customer complaints for Walk-in and Phone-in technical inquiries.

QUALIFICATIONS
- Graduate of Electronics and Communications Engineering or Computer Related Course
- Fresh Graduates are welcome to apply
- Licensed or Non-Licensed

To be deployed in Glorietta 5, Makati.