IT / Email Support: MS Outlook / Mac Support

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TYPE OF WORK

Freelance

SALARY

$355 PHP/Hour

ID PROOF

70

DATE POSTED

Oct 08, 2022

JOB OVERVIEW

We are looking for a part-time or per-iUpgrade to see actual info IT support person to assist us with resolving Outlook email set-up issues.

We have contractors that need their email setup quickly (within 6 hours of a request), and the IMAP/POP3 almost always works perfectly on Gmail, but every time a contractor has Outlook we have problems, especially when they are on a Mac.

The right candidate:
- is proficient in MS Outlook Email and understands the nuances of setting up emails on various computers
- can work with our team via a TeamViewer or other secure account
- is responsive and proactively communicates availability
- excellent English and customer care skills
- can work USA time zone (11 AM - 5 PM Central USA Time)
- has a calendar/scheduling link (Like Upgrade to see actual info, or TuCalendi) set up Mon-Fri, during USA hours & our contractors can schedule a time to meet

The number of activities will vary each month, but it's usually about 5 to 10 per month, and on average each set-up will require 30 minutes or less.

Presently, we have so, we have at least four that need remote desktop support immediately, then around one to two per week ongoing.

SKILL SUMMARY
Customer Service & Admin Support
Tech Support Customer Support
Office & Admin (Virtual Assistant)
Email Management
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