IT / Email Support: MS Outlook / Mac Support

We are looking for a part-time or per-iUpgrade to see actual info IT support person to assist us with resolving Outlook email set-up issues.

We have contractors that need their email setup quickly (within 6 hours of a request), and the IMAP/POP3 almost always works perfectly on Gmail, but every time a contractor has Outlook we have problems, especially when they are on a Mac.

The right candidate:
- is proficient in MS Outlook Email and understands the nuances of setting up emails on various computers
- can work with our team via a TeamViewer or other secure account
- is responsive and proactively communicates availability
- excellent English and customer care skills
- can work USA time zone (11 AM - 5 PM Central USA Time)
- has a calendar/scheduling link (Like Upgrade to see actual info, or TuCalendi) set up Mon-Fri, during USA hours & our contractors can schedule a time to meet

The number of activities will vary each month, but it's usually about 5 to 10 per month, and on average each set-up will require 30 minutes or less.

Presently, we have so, we have at least four that need remote desktop support immediately, then around one to two per week ongoing.