IT Helpdesk Technician - Spanish

This job opportunity is a remote position; we are looking for IT Helpdesk Technicians - Level II, to provide technical assistance to our clients.

You will help install, upgrade, troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to interview you.

To succeed in this role, you should have a problem-solving attitude and the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Grapevine MSP was recognized in 2017, 2018, 2019 & 2020 as an INC 5000 Award Recipient; also ranked on MSPMentor Global 501 List of Top Managed IT Service Companies globally.

Responsibilities

Address user tickets regarding hardware, software, and networking

Walk customers through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Follow up with clients to ensure their systems are functional

Report customer feedback and potential product requests

Help create technical documentation and manuals

Requirements

Proven work experience as an IT Helpdesk Support/Technician

Hands-on experience with Windows/Mac OS environments

Working knowledge of office automation products and computer peripherals, like printers and scanners

Knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear instructions

Excellent problem-solving and multitasking skills

Customer-oriented attitude

BSc in Computer Science or relevant field