4 Client Service Representatives

CSR Customer Service Representative
Full-time role


The Company:

One Janitorial is a Janitorial Company that has been consistently for over 10 years now dominating in its industry and continues to grow across North America. We have a strong culture and as we continue to expand, we are seeking a motivated Full-Time Administrator to help our Service Team that matches our company's values and the great community.

We're looking for someone who can work independently and complete tasks on time but can also work extremely well in a team-based environment.

Responsibilities and Duties:

-General Administration Work
-Answer Phone & Transfer Calls
-Input Lead Calls & Schedule Appointments
- Find Cleaners & Take Through Training
-Calling Clients and Submitting Tickets
-Collect and Negotiate Financing Agreements
-Part of "On Call" After Hours Rotation
-Setting Up Interviews


Requirements:

Must have strong written and verbal skills
Must be very fluent and clear speaking in English
Have a minimum 2 years in Administration
Able to Work After Hours Paid On-Call (Approx. 4-6 Days /Month)
Follow instructions & complete tasks with minimum supervision
Have a High level of attention to detail & excellent time management and organization skills to complete daily tasks and meet deadlines
Proficiency with both Microsoft Office/Google Products is considered an asset
Must have a high level of energy and not let frustrations get the best of them
Must be adaptable, dependable, and willing to implement new solutions and processes in alignment with our core values and goals.

What would help you succeed:

Having 2-4 years in the related job role
1-2 years experience with vetting and hiring high-level positions
Background in Collections or AR roles
Have experience dealing with people from all over the world
High tolerance and great patience
Intelligent and quick thinker with problem-solving
High level of reading and writing skills

Our hours are 8AM - 4:30PM Monday to Friday (Mountain Standard Time), With some after-hours emergency calls.

Additional Perks:
Team building events and team lunches.
Great team environment - All work completed very ---------- cational seminars and events

Please send your video recording answering this question " Tell me about yourself "