Client Service & Admin Support

Urgently needed! Part Time may grow to full time for the right candidate.

Position Summary: The Client Service & Admin Support Representative is responsible for interacting to our current clients, potential clients, and assisting with admin duties for the department.

IF YOU HAVE ZOHO EXPERIENCE, A CLEAR VOICE, AND A STRONG WORK ETHIC YOU MAY BE A GREAT FIT! WE ARE LOOKING TO START A NEW TRAINING CLASS NEXT WEEK!

ALL ARE REQUIREMED FOR CONSIDERATION: At this time we are only looking for experienced Client Service Reps with prior ZOHO experience and prior at home VA experience.
• VERY clear speaking voice and proper grammar
• Great phone etiquette
•Computer navigation skills
•Customer Service Experience or Phone Support Experience
• At least 6 months of at home VA experience (This can be waived if the agent has call center collection experience)
• Ability to connect via our VPN
• Dual monitor setup, a large monitor, or willingness to obtain the necessary monitor setup for efficiency in the ---------- SENTIAL DUTIES AND RESPONSIBILITIES:
• Respond to clients via chat, phone, & email
• Offer excellent customer service to each client contacted.
• Understand the CRM system to properly service the customer
• Managing tickets in the CRM system
• Document and update records to match with the customer contacts.
• Inform the customers what is going on with their file and answer their questions.
• Accounts Receivables

Skills:
• Speed in navigating a computer
• Great listening skills
• Attention to detail
• Skip Tracing
• Customer service skills
• Patience with clients
• Efficient
• Team player
• Willingness to learn
• Independent Worker
• Self Starter
• Self Motivator
• Administrative task experience
• Time and flexibility (US Eastern Standard Time Zone Hours. Mondays - Fridays)
• Communication Skills. A good virtual assistant will have exceptional communication skills both written and verbal
• Project Management
• Time Management
• Excellent Attention to Detail
• Fast Learner
• Firm and positive scripting
• Multitasking
• Email management
• Goal oriented

Misc
• Computer/tech needs (Must have two screens)
• Internet stability
• Power stability
• Outage backup

Send Some
• 3 Minute Vacaroo Recording, Introduction of yourself, and Job experiences ( ---------- )
• Resume