Customer Happiness Agent

We're looking for a candidate who genuinely cares about the customers and the company.

*Responsibilities

- Respond to all access tickets on our support desk and maintain an avg. response time of 3 hours.
- Respond to all general tickets on our desk.
- Follow up with pending tickets and escalate to the support agents.
- To review ticket feedback and reach out to customer
- To be nice and genuinely care about customers.
- review others' replies and analyze if the replies are friendly enough.

*Just the facts

- This is a full-time position.
- You're someone who thrives working autonomously and doesn't need much (if any) oversight to get things done.
- This job is Monday-Sunday, we're looking for someone within time zones in the EST with flexible work hours.
- You would get a week off any other day than Sunday

*About You

- Genuinely Care for our customers.
- High customer and service orientation
- Well-developed communication and analytical skills
- Good knowledge of operating systems and relevant software
- Good problem-solving skills and focus on quality

# Our Process

- For the first step, you are required to fill out this google form: >> forms.gle/w4dab7fTkukbon9eA >>
- Next, if your candidature is processed further we will set up a Skype interview with our senior management. This would be a short discussion to know more about your background and interests and answer any questions.