High level Administrator

We're looking for ambitious and hard-working professionals able to work from home as a Customer Support VA who will be responsible for managing various customer issues - can be related to events schedules, billing and collections support, client inquiries, product support, social media replies, or inbound/outbound calls.

Job Description below - and not limited to these tasks as you will be an assistant:
- Attends to all emails coming customer concern emails [inquiry, complaints, disputes and refund]
- Works closely with Customer Satisfaction Ambassador and provides the necessary client information to assist the client’s - ---------- es ZenDesk to reply to all emails and track tickets.
- Updates the tag and information in AC
- Add/change tags of Students asking to change their date and location.
- Ensures team inbox is attended to and tagged.
- Check Trello for tasks to do today and set Daily Task List
- Check Trello for any Past Due tasks on Trello and action
- Check the SMS inbox folder and connect with the student if needed.
- Respond to FB and IG accounts-related concerns with the help of SM team notice.

We are a small business based in Australia looking for an Email/Socials Inbox/ Customer Service Assistant for a full-time position during Australian business hours. We are in the Health and Wellness field and being interested in your own health and growth is a must!

This role will be full-time, 40 hours a week.

There is lots to organise in our business, the more ambitious you are and keen to learn tasks, the more work there will be for you to do. And you must be willing to be trained.