Looking for an Outstanding Guest Communications VA who will Manage Airbnb Listings - Working 8 hours a day/5 days a week

Hi, thanks for checking out our job posting!

WHY YOU SHOULD CONSIDER JOINING OUR TEAM

We offer a very supportive environment with a huge opportunity for development and pay increases. We are a young, laid-back team who don't take things too seriously and likes to make work fun! We also already have nine fantastic Filipino members on our team to help you settle in.

This small community of Filipino virtual assistants working with the company is always happy to provide support whilst you are starting and as you continue to work with us. You won’t feel alone even when working remotely!

QUALIFICATIONS REQUIRED FOR THIS ROLE

1. We need someone who is available to work an eight (8) hour shift,5 days a week, between 9am - 5pm / 1pm - 9pm/ 7pm - 3am. The actual shift will be discussed upon onboarding.
2. We need someone who can work at least 40 hours per week.
3. We’re looking for a new tea ---------- mber who has the following skills and traits!:
- Experience with handling customer inquiries and issues over mail or phone.
- Experience with working at night. This will be a nighttime shift and hence we are looking for someone comfortable with these hours.
- Excellent English communication skills whether written or spoken, a keen mind for grammar and spelling is a must!
- A moderate level of IT skills including word documents, spreadsheets, and email
- Basic math

Our Core Values
• Someone who will demonstrate commitment and flexibility to meet job requirements at all times with a constant desire to learn and better themselves.
• Someone who will show reliability whilst always showing integrity.
• Someone with a positive attitude and remains calm under pressure.
• Someone who shows initiative & takes ownership to prevent or solve problems.
• Someone who always treats others with respect.

THE JOB DESCRIPTION AND RESPONSIBILITIES

You’ll be responsible for making things happen behind the scenes so that our clients and guests have an incredible experience. Working in a small team, you’ll be directly communicating with guests, responding to guest reviews, resolving problems, liaising with other tea ---------- mbers such as maintenance and cleaning, managing property listings via Airbnb, and generating ideas for ways to improve the service. The role will mainly be responding to guest enquiries through messages/emails and (eventually, once you are comfortable) phone calls. We provide loads of support and make sure you are always comfortable in your job role. This role is a bit like being a virtual hotel receptionist!

You will be answering customer enquiries through our PMS software (Guesty) with plenty of training and support given.

Core Details
- Working 5 days a week for 40 hrs per week. This will be an eight (8) hour shift between 1pm to 3am UK time, Monday to Sunday. The actual shift will be discussed upon onboarding. You will have full support and training.
- You will be reporting to the UK shift manager, and the senior VAs - who will be available to support you.

Guest Relations Responsibilities:
- Responding to customer queries via Guesty, Gmail, social media channels, and telephone
- Responding to guest reviews through Airbnb and ----------
- Facilitating online check-in/check-out of guests
- Tracking customer reservation data and compiling them on a spreadsheet to provide the wider team with important information
- Recording keys via our key management software
- Collecting security deposits
- Developing guest relationships to encourage repeat business
- Completing daily reporting tasks as requested

Other Potential Responsibilities:
- Raising maintenance tasks for apartment issues
- Monitoring apartment cleanliness through housekeeping logs
- Setting up and updating property listings on Airbnb
- Optimising listings to make them more attractive and help us stand out from competitors
- Entering accurate data on to the Property Management Systems (PMS) as required
- Monitoring special events in Liverpool and ensuring the listing prices are appropriate
- Creating training/operations manuals

HOW THIS ROLE ADDS VALUE TO OUR COMPANY

As we build the business and acquire more properties, your role will allow the team to increase operational capacity, to deal with the growing number of customers and clients.

You will be handling the virtual side of the business so that we can concentrate on physical tasks. The Guesty inbox is where all of our customers communicate with us and we are building a guest communications team who will primarily focus on liaising with the guests through email and phone calls.

WHAT MAKES OUR COMPANY STAND OUT

Being the market leader for Airbnb property management in Liverpool UK means our service is second to none, and the same goes for the people who work with us.

Our clients and their guests rely on us to make their experience of staying in Liverpool the best one and trust us to ensure their property is in safe hands. Managing Airbnb listings takes precision, organisation, and a lot of patience! We do everything for our clients from sourcing the properties to refurbishment and full listing management. For the guests, we’re always on hand to manage their queries and ensure the maintenance and cleaning are done to the highest standards befitting our portfolio of over 100 beautiful properties.

You can find out a bit more about our company here: ----------

OUR COMPANIES PAY AND BENEFITS

• Pay rate: 220 PHP per hour - starting rate, this can be increased very quickly for strong performance
• You will get paid weekly every Friday via Wise (previously known as Transferwise)
• For less than 6 months of service:
-Special payout on on the listed Philippine legal holidays
-Up to 12 bonus days (1 per 160 hours of work) after probation period
• For 6 months of service or less:
-Up to 10 paid holidays
-12 bonus days (1 per 160 hours of work)
• For 12 months of service or more:
-22 paid holidays to be used as you wish. They can be taken as paid leaves or bonus days.
• 13th Month Pay (pro-rata)
• Pay increase based on performance

NOW THE IMPORTANT PART - HOW YOU CAN APPLY:

If you believe that you are an exceptional VA and have the knowledge and skills that I am looking for, then please apply for this vacancy by completing the following application form: ----------

Please note, we ONLY accept applications through this application process. PLEASE DO NOT use the website’s message board as we don’t monitor this. If you have technical difficulties completing the application form, please email us at: ----------

The application process will finish after approximately 48 hours. After this time, we won’t be accepting any further applications. We will respond to all applicants within 48 hours thereafter. We would appreciate it if you do not email us to confirm receipt or send your CV - we will send you an acknowledgment within 48 hours of the closing of the application process. We will request your CV and references from you if you progress to the interview stage.

I look forward to hearing from you.

Rolinda Tan Singco
Senior VA