Reservations Agent

We have an exciting opportunity for a highly skilled Reservations Assistant to join our forward-thinking, innovative start-up company, Resify.

We are a Real Estate Investment and Management company that uses technology and on-the-ground knowledge to ensure high yielding returns on our investments and for our investors.

We are currently recruiting for a full-time Reservation assistant to provide high-level support to our Sales and Reservations team.

The role will be very demanding and involve you collaborating closely with the team. This role will be based in our Virtual Zoom office and will require a candidate that is flexible and adaptable to a challenging environment.

The successful candidate should be able to manage and prioritise their workload as well as have excellent diligence.

Your day-to-day responsibilities will include the following and more:

Assisting and advising customers who may be choosing from a variety of travel option
• Making reservations for customers based on their various requirements and budgetary allowances.
• Add bookings on our internal system
• Checking the availability of accommodation or transportation on the customers’ desired travel dates
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest
• Issuing pro-forma invoice
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Sorting out any issues that may arise with bookings or reservations.
• Answering any questions customers might have about the reservation process.
• Taking reservations via phone, emails and web chat
• Answering any questions customers might have about the reservation process.
• Providing support to customers who may need to amend or cancel a ---------- sential Experience:

- Reservations Agent/Travel agent - Minimum 2 Years.
- Online working experience
-OTA understanding
- Highly skilled using Microsoft Office package
-Fluent in English written and spoken
- Professional telephone manner

Desirable experience:

- Property Management experience
- Newbook Management system
-CRM experience

Saturday - Sunday UK 9-5
Monday, Tuesday, Friday 12 - 8 PM UK Time