Customer Support VA

We are looking for a Customer Support VA for our rapidly growing 7-figure E-Commerce business.

You must know how to:
- Respond to emails in a timely manner
- Use Email Software or the like
- Answer PayPal and Klarna disputes and claims

Preferably with experience in:
- Shopify
- HelpScout
- Google Workspace
- Project Management Tools

Tentative deliverables:
- 250 Emails per day
- Answer all active disputes and chargebacks

This is an amazing opportunity for someone looking for a stable, long term and full time position. We are a very rewarding company and offer profit shares to top tea ---------- mbers monthly.

Should you be hired, you will be working with an established operations / customer support team. We have a great team culture and always work together toward our goals. We're very open to and really like it if you come up with great ideas on how to improve work processes.

We are looking for an A player with a great attitude and personality.

To get your application started, please send us the following:
- Updated CV
- Portfolio
- Your answers to the questions below:

Q1: How do you handle difficult customers?
Q2: What’s your strategy on displaying excellent customer support skills?
Q3: What does good customer service mean to you?
Q4: What’s your approach to prioritizing tasks?
Q5: How do you process/take positive and negative feedback?