Customer Technical Support Engineer

Voltech Instruments is the market leader in the provision of test and measurement solutions for the worldwide power electronics industry.

For over 30 years our engineers have been using proven technology to design innovative products that provide trustworthy and easy-to-use measurement solutions. Voltech designs and manufactures a complete range of wound component testers that cater to every power electronics design and test need. Voltech is committed to providing practical solutions that help our worldwide customers design and test better products, quickly and efficiently.

Personal Attributes /Skills
1. Electrical / Electronics degree so can thoroughly understand our customers, markets and products - Experience and working knowledge of basic AC power theory, Transformers and General Test equipment techniques.
2. Very good verbal and written English. Good mathematical skills to analyze and interpret and present test data to customers.
3. Customer-oriented. Able to understand and empathize easily, with enthusiasm, by telephone as well as email

Day to Day Activities
1. Pre and post-sale applications support for customers.
2. Able to respond to web input/emails/phone calls from customers and provide technical explanations and solutions to their questions and issues.
3. Support new and existing customers through the information/demonstration/quote and ongoing technical support questions.

This will include
1. Understanding customers' technical support questions, investigating + replicating them, finding solutions and then communicating these back to the customer.
We anticipate that the ideal candidate will be able to investigate, simulate (using provided Voltech equipment and sample parts), and answer questions themselves, but there will always be an internal support network behind them.
2. Understanding customers' market, their needs and use of our products, and level of satisfaction with our products.
3. Assisting potential new customers to understand the scope and benefits of our solutions, and to provide any requested information (e.g. technical documentation or worked test examples, etc..)

IMPORTANT NOTE:
We manufacture test and measurement equipment for industry, so we will supply equipment of each type for the employee to use. However, the equipment can generate dangerous Upgrade to see actual infondidates should be able to have a dedicated work area where a set of our equipment can be set up to allow them to provide app support away from any others for safety Upgrade to see actual infon discuss this in more detail if Upgrade to see actual infoe our website; Upgrade to see actual info
Please attach your CV LINK to your application.