Bilingual (Indonesian - English) Customer Support

Your job is to spread happiness and create WOW moments to our customers, specifically:

> Emanate our brand and personality in every customer interaction by adopting the Strikingly voice and tone
> Deliver WOW moments through exceptional customer service to new and existing customers across all channels (email, chat, social media)
> Translate our product and all customer communications like newsletters, lifecycle emails and more
> Develop expertise on our product and internal software to help our customers efficiently
> Maintain happiness and positivity in every customer and team interaction

We ask our Happiness Officers to have:

> Professional level Indonesian and English communication skills
> Strong passion to help people with different learning curves
> Deep love for learning new things, problem solving, and analytical skills
> Experience in customer service in a fast-paced environment
> Availability to work at full time capacity (40 hours per week)
> Working desktop/computer with at least 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or higher; and at least 20Mbps internet connection


And we offer our all our Happiness Officers:
> Convenience in working from anywhere
> Fun and collaborative international working environment
> Opportunities for career advancement
> Training and growth opportunities
> Paid leave with tenure of one (1) year and above