Transition Associate

Transition Associate (Onboarding; Remote)
Atlanta, GA

The Role
We are searching for a driven Transition Associate to join our Onboarding Team. Reporting to the Head of Onboarding and working closely with senior leadership, you will assist with new property transition processes, driving property management transitions through process implementation, project management, team training and property due diligence through ultimate handoff to Operations Team. The Transition Associate serves as our property partner relationship point of contact during the transition process, helps develop and maintain SOPs relating to new property transitions to facilitate streamlined onboarding processes for new property launches, and assists the Operations Team with new market launches.

About the Team
Our growth efforts are dependent on streamlined onboarding processes. Our Onboarding Team is essential to ensuring our new properties are launched within budget, on time, and meets the West Home Standards prior to sign off and occupancy by our community members. Our Onboarding Team sets the tone of all future property partner relationships and is deeply involved and knowledgeable of all facets of our business.

What You’ll Do:
Facilitate a smooth management transition process for new properties
Serve as one of the main property owner points of contact for West Home throughout the transition process through handoff to Operations Team
Complete due diligence efforts on new property including compiling and auditing property data from external sources including lease files, vendor contracts, marketing collateral, business licenses
Create data repository of all information received and dissemination of data to appropriate stakeholders in transition and operations process
Works closely with Operations Team to ensure the property is fully set up on all company technology systems and marketing platforms and all leasing, marketing and staffing plans are established for a smooth hand off
Oversee the status of the West Home transitions checklist, ensuring all items are complete and logged at appropriate times and alerting keys stakeholders when critical items become past due
Ensure all West Home Standard marketing collateral supplies are ordered and installed
Manage multiple transitions at a time in different markets
Collect feedback and survey responses from property owner partners on transition process to understand areas of improvement
Develop Best Practices and SOPs to streamline transition processes
Ensure the West Home Standards and Best Practices are maintained throughout the project life cycle
Coordinated and schedules regular meetings for each project team and records meeting minutes
Attends weekly pipeline meetings
Provide feedback to leadership on onboarding pain points and suggested solutions including technology needs and modifications


Requirements:
Past project management / listing creation and transition management experience is a must
Experience with property management softwares such as Entrata and Guesty and CRM systems such as Salesforce
2-3 years of experience in hospitality or multifamily industry related role
Experience in managing project finances, budgets, and forecasting (POs, Invoicing, Vendor Relations) is a must
Ability to stay organized, and effectively manage/prioritize multiple projects, and possess strong attention to detail and time management skills
Demonstrated ability to consistently meet deadlines
Excels under pressure and can maintain a calm demeanor under all high pressure and time sensitive circumstances
Desire to contribute, ask questions, and ask for help with needed
Maintain high levels of professionalism while interacting with community members, tea ---------- mbers, and property partners
Strong decision-making and problem-solving skills

Benefits & Perks:
West Home aims to create a workplace that fosters both personal and professional growth. Our Benefits include:
Competitive compensation package
Growth - we are at the very early stages of our company growth cycle, so there is plenty of upward mobility!
Explore & travel within our portfolio - complimentary nights and employee discounts galore (including a 25% for all friends and family!)

About Us:
Backed by a custom suite of software-enabled tools and processes, West Home is reimagining the urban living experience by delivering a new product type predicated on flexibility, consistency, and streamlined operations. This new sector, called “Flexible Living”, merges the consistency of a hospitality experience with the comfort and space of traditional apartment homes. At West Home, we believe locking into a traditional year long lease should be a choice - not a prerequisite for housing. That is why we empower our community base to live on their own terms across our unfurnished and designer level furnished inventory for stay duration lengths spanning a few nights to a year+ and any duration length in between. westhome.co

Our Core Values and Mission:
We are on a mission to redefine the standard of living by matching experience with ---------- novation, integrity, accountability and transparency, are our guiding core values in our relentless pursuit of delivering meaningful and soulful experiences for our community base. Our team consists of talented individuals with diverse professional backgrounds who all share a collective passion for design, technology, exploration, and a commitment to questioning traditional methods of doing things.
West Home is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, color, religion, gender, gender expression, sexual orientation, age, national origin, disability, marital status, or military status.