Technical Support Specialist

Agape Henry Crux has had many names. Once called Agape Immigration, then Agape Henry & Co and at present Agape Henry ---------- is a growing and dynamic law firm specialising in immigration law. From humble beginnings in World Square to the former floor of Minter Ellison at the prestige legal precinct at the heart of Sydney CBD, our head office has now relocated to a penthouse level, with a panoramic view of Sydney’s beautiful skyline. Our head office takes up close to 1000 sqm with rooms with playstation, pool table, massage therapy room and our very own in-house chef for our colleagues.

Our team continues to build a reputation as winners. Exceeding your expectations is our passion, and we take our passion very seriously.

WE ARE LOOKING FOR:
Filipino Virtual Assistants who has experience in Microsoft Desktop Tech Support

If you are a detail-oriented, self-motivating, and independent - who has strong attention to detail, willing to understand research in various fields, and most important of all – has an advanced level in troubleshooting IT issues remotely to provide solutions - look no further! You are the perfect fit for this position.

KEY RESPONSIBILITIES OF THE ROLE INCLUDES BUT NOT LIMITED TO:

1. Must be knowledgeable with current protocols, operating systems and standards.
2. Knowledgeable with Software and Hardware Troubleshooting
3. Knowledgeable in HubSpot and other CRM
4. Compile and analyze data, processes, and codes for reporting
5. Knowledgeable in operating tools, components and peripheral accessories.
6. Able to operate effectively in a team environment with both technical and nontechnical tea ---------- mbers
7. On boarding process - to set up work accounts to company's specs (eg Hubspot, Microsoft Office, other apps)
8. Off boarding process - kill switch, back up exiting employee's accounts, configure settings to transfer exiting employee's task/accounts to others
9. Able to create templates and manuals.

SKILLS AND EXPERIENCE

1. Has 1 year or more experience with Windows 8/10 Windows 7, Windows XP, Windows 2000/2003/2008 Server, Mac OS and Linus Operating System
2. Has 1 year or more experience with Office 360/365, Microsoft Office 2007/2010/2013/2016
3, Has 1 year or more experience with TCP/IP/DNS/DHCP
4. Has 1 year or more experience with SMS, AD, Exchange 2007/2010 and remote-control tools
5. Has Excellent communication skills
6. Has Strong sense of time management.
7. Efficient and extremely organized.
8. Critical Thinker and accomplishes deadlines on time.
9. Solid educational background of Computer Science (not required)
10. Able to work in an SOE Environment


When sending your application, indicate on the subject the word the level of your expertise (BEGINNER, INTERMEDIATE, EPERT) + whichever position you are applying for.