Collections Quality Assurance

We are looking for an applicant that has experience in 3rd party collection, versed in FDCPA, and has some quality assurance experience (or team lead/trainer exp in the collections field).

WE ARE ONLY TAKING EXPERIENCED APPLICANTS AT THIS TIME.


The role will support our collections department in reviewing calls, text, emails, and reviewing CRM notes for accuracy. This role will also assist with admin tasks. The right candidate should have:
*Great writing skills in English
*Great problem solving skills
*Self-sufficient
*Efficient on getting tasks completed
*Quality Assurance Experience
*FDCPA and Collection Experience
*Livevox Dialer experience is a plus!


In this role you will be responsible for:
*Quality Assurance on calls text email and/or chat
*Crm
*KPI
*Reporting
*Wallboard
*Knowledge base
*Coaching
*Issue Tracking
*Scorecard management and development
*Agent Attendance Tracking
*Real time agent production monitoring


This position is in US eastern time zone. The position can be 40 hours or more for the right applicant. We are looking to start the right agent quickly.

Please let me know what qualifications you have for this role to be considered for the position. If you have quality assurance experience in a call center/va/bpo environment we do have another ad for QA agent in a different department.