Retails Sales Officer

The Retail Sales Officer is in charge of achieving monthly sales target in terms of revenues and profit margin assigned to him/her. The position also assumes the P&L responsibility for the assigned accounts (online, outbound). The position also performs assigned operational tasks based on the operational needs and requirements of the store assignment.

MAIN DUTIES AND RESPONSIBILITIES:

SALES PLANNING, COORDINATION, AND REVENUE
• Sets sales volume forecasts of the accounts handled.
• Coordinates periodic business reviews with assigned accounts.
• Ensures the achievement of all the Sales Target as assigned.
• Focuses on contributing considerable sales to the stores, and the company, via recommending marketing campaigns or product campaigns, etc.
• Prepares and submits reports to the Retail Sales Manager.
• Documents and reports the projects’ status and relevant matters discussed during internal and external meetings
• Provides regular feedback to Retail Sales Manager through submission of the Activity/Accomplishment Report and Project Status Report, as needed.

PROFITABILITY, PRODUCT AND CUSTOMER SERVICE ORIENTATION
• Reviews product information and details as presented and assigned/launched by Products Division
• Cascades information gathered from sales call such as product specifications, price, volume, requirements, delivery, customer information, etc.
• Presents product samples to the customer with price quotation containing specifications of the products such as weight, packaging, dimensions, etc.
• Interacts with the customers through direct communication via face to face or online meetings, telephone and e-mails in order to discuss or introduce the product details
• Recommends selling prices of products offered to customers.
• Ensures positive net income handled through maintaining best possible margin for products and minimizing cost.
• Making optimal use of operational expenses such as promotional support or materials.

PROMOTIONS AND MARKETING ORIENTATION
• Assists Retail Sales Manager in possible co-branding activities
• Mans booth during participation in different exhibits geared towards promoting EasyPC products in order to acquire customers.
• Establishes and develops good customer service relations through providing immediate feedback on the customer’s issues, concerns, and requests.
• Provides timely, accurate and relevant information on the Market and competition through regular customer interaction and trade checks

OPERATIONAL EFFICIENCY
• Provide customer service assistance thru serving orders, answering queries, and suggestive selling.
• Maintains store’s cleanliness and sanitation at all times, especially on the assigned station.
• Ensures proper merchandising of products thru timely replenishment of product display, proper placement of price tag on products, and compliance on the visual display requirements of Marketing.
• Receives store product deliveries in accordance to expected quality and quantity.
• Coordinates to immediate superior the requisition/ordering requirement of store supplies based on the assigned inventory monitoring performed (i.e. packaging, cleaning and sanitation supplies, cashiering supplies).
• Performs basic troubleshooting on store equipment.

QUALITY STANDARD COMPLIANCE
• Performs the company’s standard operational customer service (i.e. greeting, suggestive selling, and complimentary closing).
• Ensures compliance on set standards of safety, product merchandising and other implemented company policies and guidelines.
• Maintains good hygiene practices and proper grooming during work hours.
• Ensures utmost quality of products provided to customers.

CUSTOMER SERVICE
• Provides excellent customer service and satisfaction to internal and external customers (i.e. being courteous at all times, giving quality and accurate service, providing immediate response).