Patient Care Coordinator / Healthcare Professional

We seek a Patient Care Coordinator / Healthcare Professional for our fast-growing mental health practice in the U.S.! At Phoenix Rising Centers, we focus on providing care for LGBT+ individuals and other marginalized communities.

PLEASE NOTE:
*WE REQUIRE YOU TO HAVE English Speaking-BASED MENTAL/BEHAVIORAL HEALTHCARE EXPERIENCE*
*WE WILL ONLY INTERVIEW THOSE WHO PROVIDE SPEAKING SAMPLES*
*WE PREFER SOMEONE WHO IS PART OF THE LGBT+ COMMUNITY. AT THE VERY LEAST YOU MUST BE A STRONG ALLY*

REQUIRED experience, knowledge, and capabilities:
- Exceptional verbal and written English skills, as you will be handling calls from potential clients and assisting them in
connecting with providers.
- Comprehensive understanding of the U.S. healthcare system and insurance providers (a mental/behavioral healthcare
background is MANDATORY).
- Familiar with using EHR systems ( we use TheraNest).
- Highly organized and a quick learner.
- Good with people and communicating effectively with patients seeking mental health services.
- Proficient in Excel/Google Sheets.
- Reliable high-speed internet to ensure the RingCentral phone app functions smoothly on your mobile device.
- Need to be RELIABLE and work swiftly, efficiently, and independently to connect clients with providers.

Tasks will encompass, but are not limited to:
- Responding to client questions through phone and email
- Linking clients with providers
- Recording client details in TheraNest (our electronic health records system)
- Verifying client insurance by contacting insurance providers to confirm benefits and eligibility
- Updating the Google sheet tracker on a daily basis
- Generating daily, weekly, and monthly reports
- Checking eligibility and benefits via insurance websites
- Coordinating provider schedules in TheraNest

Compensation: The initial hourly wage is $5.00, rising to $6.00 after a one-month trial. Benefits entail 15 days of paid time off (PTO) after six months of continuous employment. Hours: Monday to Friday, from 9:00 AM to 3:00 PM New York time (EST), with the possibility of extended hours. Supervisor: Reports to the CEO and Director of Operations.