L1 IT Helpdesk Support Technician (Intermediate to Advance)

Position: IT Support (Intermediate to Advance)

Our company is 28 years in the field of Managed Technology Services and has also ventured recently into Outsourcing Solutions. We are seeking a self-motivated individual with a positive "can do" attitude to join our company.

Hours of working: Between 18-20 hours per week depending on workload Pacific Standard Time (PST) Mondays to Fridays

KEY RESPONSIBILITIES:
• Building relationships with customers
• Discuss and understand customer IT concerns
• Ensure IT tickets are acknowledged/resolved within reasonable time
• Will manage the IT ticketing system, i.e Zendesk / Freshdesk / OS Ticket
• Prepare regular Daily/Weekly reports to higher IT management
• Must be able to setup VoIP/UP setup, on premise IPvX or hosted IPvX’s
• Must be able to manage and setup Windows servers, Windows Desktop, Active Directory, Domain Administration
• Configure Linux and Cloud base setup and Email & Data Migrations

The Successful Candidate of the IT Support Focal has:
• Must be very familiar with Remote Desktop Support
• At least 2 years of IT support experience or similar role
• Demonstrated knowledge of computer operating systems, hardware and software
• Customer service skills
• Nice to have an Information Technology or Engineering Science, or related course.
• Excellent comprehension in both verbal and written communication skills in English
• Ability to adapt and learn new software systems
• Excellent organization and time management skills
• Is thorough and pays attention to detail

**IMPORTANT: If you think you are right for this position please answer the following questions on your application, we will NOT entertain applications without answers**
1) Have you worked for a US company? If yes, include when and give some background on the type of work you did for that company.

2) Which ticketing system have you worked on?

3) 4) Have you worked on VMware? Can you join a PC / Mac to a domain?

4) Please give us an example of the type of network you have worked on?

5) Please give us your salary expectations in peso.

!! Attach your CV. Links are ok but please ensure that access permissions has been provided.


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- Remote (Work from Anywhere)
* Paid Monthly Internet Connection reimbursable up to PHP1,000.00.
** Probation period of three (3) months.
*** Happy Hour Allowance
****One (1) extra day of Paid Time Off for every year of service.
NOTE: These will be discussed if applicant is deemed to moved to next phase. Two -part interview: 1) HR Interview; 2) Technical Interview