Seasonal Customer Success Representative

We are looking for a Customer Success Representative to help us create an extraordinary customer success experience
with our customers.

Who We Are:
At our organization, we are highly focused on providing a world-class customer experience. Every decision should be made on the basis of ensuring we are delivering on this promise while also supporting our team and organization. We really foster a welcoming environment for questions and discussions.

Job Description:
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Process refund + cancellation requests upon approval + track them through Google Sheets
- Seek personal improvement wherever possible
- Create custom orders upon approval
- Fulfilling orders

Skills:
- Fluent English with a great personality
- Good grammar as you will be in a customer-facing role
- Great at problem-solving
- Detailed orientated and very organized
- Fast typing skills
- Analytical skills

We Offer:
- Great working environment and culture
- Opportunity to learn a lot and develop your career
- Opportunity to stay with us long-term
- Remote position (work from home and save time & money)

About The Position:
- 20 hours / week (Scaled to 40 hours + OT opportunities within 1-3 weeks of being hired)
Shift 1: 7 AM MST - 11:30 PM MST
Shift 2: 12:00 PM - 4:30 PM MST
(30 min unpaid break is included in the shifts)

Training schedule:
Shift 1: 9:00AM - 2:30PM MST
Shift 2: 12:00PM - 5:30PM MST

Your Compensation:
- Starting pay: C$2.95 / HR

If you are interested, please fill this form out so we can validate you accordingly:

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