Proofreader Trainer

Responsibilities
• Responsible for the onboarding and on-the-job training of the proofreader agents within the program online, including student progress monitoring for the duration of the training, providing coaching and developmental feedback, and readiness recommendations
• Utilize effective presentation and facilitation skills based on our training methods and techniques
• Prepare training materials, examples, and role-play scenarios that then will be used to train the proofreader agents.
• Accountable for achieving individual training performance metrics.
• Accountable for ensuring that trainees achieve the desired outcomes.
• Maintain relevant product knowledge for each account by taking calls, attending client and cross-functional meetings (as needed), and doing side-by-side observations.
• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
• Measure the effectiveness of training programs using specific scorecards.
• Participate and contribute to a continuous learning culture by maintaining engagement in change management, product and service releases, policies, processes, and procedures.
• Prepares new proofreader representatives by conducting orientation to the process, develops individual coaching plans, provides resources and assistance, and schedules orientation drive-along with senior representatives.
• Conducts exercise sessions for new and current proofreader employees.
• Observes proofreader encounters and collects feedback, results, and performance data of trainees after sessions.

Qualifications
? Any bachelor's degree and a track record of proofreader training experience
? Excellent command of the English Language
? Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
? Training experience in a High-performance environment is an asset
? Online training skills are an asset
? Strong communication skills, both written and verbal
? Demonstrated ability to meet timelines on deliverable
? Self-starter, sense of urgency, and works well under pressure
? Strong attention to detail
? Sense of professionalism and ability to develop good relationships