CRM Consultant/Developer – Remote

Responsibilities

We are looking for a CRM Consultant that can provide proactive support and consultancy to the client's requirements on a project by project basis. The consultant will have a good understanding of the clients overall data structure and the associated activity which has been implemented to drive additional visits and spend. Also have an understanding of the overall business operation to help advise on new activity to further the results from the chosen ---------- is essential strong relationships are built with multiple stakeholders plus the development team to ensure both day to day activities and projects are delivered successfully.

Requirements

- Migrate/transfer existing CRM data to a new solution
- Proactively advising on CRM best practices
- Providing client education and training around the use of the CRM software
- Troubleshooting implementation issues to ensure a smooth transition from the build
phase to every day usage
- Support the wider CRM team to ensure there is cross learning on best practice
- Review CRM performance on a regular basis so the client fully understands the benefit of using the software and the benefit to it delivers.
- Identify opportunities to promote additional modules and or services to actively grow the account for each client.
- Actively participate in identifying ways to improve processes and the core software, so we have a process of continuous improvement
- Multi-tasking, you will need to be able to prioritise multiple client requirements to ensure we deliver in a timely manner.
- Assist the product team with developing system and training documentation
- Experience / Background

• Ideal candidate will either come from an agency background or a role where they manage multiple projects at once.
• Commercial experience in a client facing role is advantageous
• Knowledge in CRM and/or digital marketing is key
• Interest/background in technology or software

Including the ability to demonstrate the following:
• Be customer focused with a commitment to delivering a quality service
• Possess excellent communication skills with an ability to build rapport at all levels
• Strong time management skills
• Team player with a positive can do attitude
• Be committed to delivering and maintaining high standards
• Have the ability to research and own an issue to resolution
• Possess strong written and verbal communication skills with attention to detail in English