Quality Assurance Analyst

Peak Support is a customer service and business process outsourcing company. We are seeking a Quality Assurance Analyst from the Philippines to join one of our phone support ---------- ndidates must possess:

- Reliable and flexible to changing work schedules (working mostly AM PST)
- If you are from other projects, you must be willing to be moved and have the skills for this phone Support account.??
- Great communication skills
- Great eye for detail
- Average proficiency with Google sheets/Microsoft Excel
- Good background/experience in Quality Assurance


Your role as a QA Analyst includes (but not limited to) the following:

- Audit calls and tickets
- Coach tea ---------- mbers based on call/ticket audits (weekly)
- Analyze call and ticket drivers to help in improving the overall process that will drive CES (CSAT)
- Work with the project leads in coaching and development
- Send weekly audit reports
- Hold QA calibrations with the leads (weekly/bi-weekly)


Technical Requirements:

- Good computer setup with Chrome browser
- minimum of 8gb RAM
-Windows 10 OS
- minimum processor:? i5 4th Generation, AMD A8 5000 series, or higher
- Stable high-speed internet connection (at least 10-20 Mbps)
- Centralized device management software to be installed
- A stable power supply in your area??
- Noise cancellation headset
- Skype account