Customer Service Representative for Ecommerce Brand

Job:
I work with ecommerce brands (online stores). We have a software where customers text the brand about product questions or questions about their order. Your job is to reply to these customers. You will be provided with the brand brief but you will also need to research the brand on your own to know how to talk to these customers. Some customer replies revolve around: shipping questions, product questions, personal shopping assistant questions, ---------- e example of texts you will be replying to (copy and paste this link in browswer): ----------

Requirements:
- Good english
- Great communication skills
- Has experience with customer sevice ex. replying to emails, speaking with professionals
- Preferably know how to speak to Americans
- Preferable has experience working with ecommerce brands

Time Commitment:
M - F 8:00am-5:00pm PST
Approximately 20 hours per week. However, it is not a straight 20 hours.
This is a very flexible job. Customers do not talk every single minute. You just need to have Slack open whenever a text comes and reply within 10 minutes.

If you have experience responding to emails or provide great written customer service to people, then I encourage you to apply for this job!