Customer Service Phone VA (URGENT HIRING)

Can start on September 26, 2022 (Monday) Available for interview today, September 23, 2022

Hourly Rate: $3.5
Location: Permanent Work from Home
Paid Leave: 17 Days paid leave credits (14 days planned + 3 Sick or Bereavement Leave)
Performance Bonuses and Incentives are provided
6th month and annual anniversary bonus provided

Company Overview:
We are a U.S based E-commerce company and our VAs are expected to:

1. Assist and resolve customers' after-sales concerns including but not
limited to order tracking and status, billing and pricing inquiry/concerns,
negotiating with cancellations and refunds, damaged and returns, cross-
selling, etc.
2. Process orders and leverage sales for Inbound Sales Calls

Job Description:
- Receive calls and resolve customer service-related concerns such as general
product, pricing and website inquiry, order status, and billing concerns.
- Resolve customer complaints by displaying sound decision-making and effectively
communicating processes and policies to customers while balancing customer
experience and business health on concerns such as cancellations, refunds,
replacements and other order and fulfillment-related issues.
- Help in leveraging company revenue by cross-selling to customers with existing
purchases.
- Take inbound sales calls and process orders for customers who call in to
purchase, while maximizing the opportunity to increase average order value by
offering other products available.
- Represent the company well to its customers by displaying excellent soft-
skills and customer service behaviors while keeping to adhere to policies and
guidelines set by the company.


Qualifications:
- Excellent English Communication and Comprehension Skills
- Possesses Customer Service 101 skills
- Possesses strong Sales and Negotiating Skills
- Above-average Technical Skills
- At least 2 years of BPO experience in a voice account, Telco and/or inbound sales experience is an
advantage
- With a high sense of reliability and accountability, flexible to work on varying schedules, as needed

System Requirements:
- Intel i5, or comparable equipment with 4GB RAM or higher
- Wired internet connection, 25mbps or higher (no dongles)

Submit the following requirements through this link ----------

The following will be required to complete the form:
An updated copy of your resume
Screenshot of computer specs (i5 processor or higher and 4GB RAM or Higher)
Screenshot of typing test ---------- (minimum of 50 WPM for Email VAs)
Link to your recording ---------- - a short introduction and overview of your work experience, ranging between 1-2min
: Link to your internet speed test https://www.speedtest.net/ - should be at least 20Mbps internet speed (Wired ADSL or Fiber connection with min 10mbps speed) - No Dongle or Pocket Wi-Fi
Image of your router's brand and model
Image of at least 1 Valid ID, with your picture - you may place a watermark but information about you must be verifiable