Experienced Customer Service and Relations Specialist (Shopify, Amazon, Ebay, Walmart)

Who We Are
We are based in the US with over 15+ years of experience. We work strategically with our partnered brands and manufacturers by providing a one-stop global eCommerce solution, from onboarding their products to the marketplaces, to manage their listings and sales to creating and managing their online presence, as well as developing and listing our own branded products.
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Work Hours
40 hrs/wk
9AM-5PM EST
Monday-Friday
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Who and What we are looking for?
We are looking to hire someone interested in a permanent ---------- munication is very important for us to maintain a fluid work culture. We are looking for someone who is willing and comfortable working with other members on the team remotely. Timely communication and responses. Attention to detail. Honesty is a must; we would rather you ask us many questions to better understand something than make a mistake due to uncertainty. We are looking for someone who is committed to working full time and is willing to grow within our business. If our company does well, then you will do well! That’s how we work as a team.
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Why Join our team?

- Peace of mind that you have a secure long-term position
- 13th Month Pay
- Paid Sick Days after probation period
- Great Communication all the time
- Performance-based salary increases and bonuses
- 100% remote work, no commute
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Responsibilities/Tasks:

- Answer Customer Service calls regarding orders, tracking, and general questions
- Monitor and answer the companies website chat to answer any customers questions that may come in through the website chat.
- Answer customer messages on Amazon, Walmart, and ebay
- Respond to customer messages in the support email.
- Process exchanges & replacements on Shipping Easy
- Inbound and outbound calls for customer concerns and follow ups.
- Taking orders over the phone(creating orders thru Shopify)
- Handling returns(tracking returns, creating return labels)
- Filing claims with the shipping company
- Monitor account health of all e-commerce accounts for any problems that may arise
- Responding to A-Z claims
- Monitor and respond to seller feedback on Amazon
- Open cases on Amazon, Walmart, etc. as needed
- Process refunds on all e-commerce platforms as needed
- Follow up with customers as needed
- Daily maintenance of accounts, orders, messages, cases, etc.

Requirements and skills:
- Experience with e-commerce platforms (Amazon, Walmart, eBay, Shopify etc.)
- Superb customer service
- Fluent in English
- Strong management skills
- Experience with Excel
- Must be comfortable working with other members on the team and report to the manager
- Trustworthy and accountable
- Must have no other work commitments
- Fast Typing Skills
- Reliable internet connection & a computer (must have backups in the event of outages)
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Application Instructions:

1. To apply you must fill out the form at the end of this job posting.
2. Submit a short video introducing yourself and based on what you have read on this job post tell us about your skill sets and what you are able to do as well as qualities and assets that you have.
3. Please also note somewhere on the form your preferred salary.


Apply here -----> ----------