Customer Service and Social Media Engagement Virtual Assistant

PLEASE APPLY WITH THE LINK BELOW, DO NOT PRIVATE MESSAGE WITH CSV OR RESUME

APPLY HERE: ----------

We are a mission-driven, woman of color-owned business helping other women elevate their business by helping them land media and podcast features. We believe that in seeing ourselves being represented more in media, we are re-writing what a “modern entrepreneur” looks like. Our business exists to help small businesses go from unknown, to being seen, heard and valued.
We are extremely intentional with bringing on new tea ---------- mbers and believe in investing in people for the long term. The person hired will have a clear and organized onboarding path, a supportive team environment, and have opportunities for professional growth.

This is a fully remote, 20 hours/week role that is a high-growth position, eligible for bonuses—> Ideally this person would work up to full time around 30-40 hours/week after initial trial period.

- Guaranteed base hours and minimum pay of $500 USD/month or higher depending on experience
- Pay is subject to increase depending on performance
- **At least 2 years of social media experience and customer service required**
- **Previous experience with working with female founders and online businesses is a MUST**

**REQUIRED**

- Fluent English, sales knowledge, strong communication and follow up skills REQUIRED
- Knows how to empower customers and have natural conversations WITHOUT A SCRIPT
- Values taking quick action and responding in a short time window. If you overthink and want your responses to be perfect and like to edit often, this role is not for you.
- General knowledge of Instagram, Facebook, and using social media platforms
- Cares DEEPLY about our current customers to show them we care about them and are committed to their success

**We at GCPR believe in analyzing data and “following the numbers” to make informed decisions on how to best reach out, follow up, and sell, and will be closely tracking metrics and data points.

*This role is for you if you know your way around the following without instructions:**

- How to ask the right questions at the right time to lead the potential customer to join our paid program, focus on getting to know them and their problems (not pushy sales)
- Overcoming objections and being unafraid to get feedback
- Persistent follow up with leads on a weekly basis, checking in with both new and old customers and leads
- Using CRM systems and tracking leads (we use notion but open to better options)
- Engage with current customers to help them fully utilize the program, and invite them to upgrade
- Customer support-responding in a timely manner
- Knowing when to use customer testimonials, what resources to send to the lead, and how to empower them to make a buying decision within a time window without pressuring them or pushing them

**To produce results for this role, your responsibilities include:**

- Organize and keep track of leads in our Notion CRM system
- Check up on current PR Starter Pack members to see how they’re doing, if they’ve been pitching, seen success, and if they are having roadblocks, support them and guide them to the appropriate resources
- Pitch the 1:1 pitch upgrade to current PR Starter Pack members if it’s a good fit for ---------- e testimonials and specific availability
- Check all platforms-LinkedIn, Fb, IG, D&D, slack, 10th house, and let Gloria know if anyone is inquiring about services, direct them to FB group or masterclass
- Every other week, make list of leads who are the most engaged/have had good convos with for Gloria to send a voice note to for personal touch
- Manage our help desk for inquiries, concerns, and payment questions. Questions may also come from ---------- ments, emails, IG dms

**The success of this role will be measured carefully by data that we track. For example, success could be measured by:**

- How many warm/hot leads we’re having convos with daily
- How many customers purchase our program
- How many refund requests we get
- How many customers upgrade to a higher package
- Engagement of current progra ---------- ---------- in our Facebook group
- Help desk tickets closed/resolved successfully