Tier I Support Specialist

-Provide technical assistance through chat/email and phone call
-Troubleshoot issues and assist the client through the certification process.
-Collaborate with other teams to complete the certification process.
-Use a ticketing system to track issues and follow best practices for closing out tickets
-Escalate cases when troubleshooting has been exhausting to the Tier II team or Engineering
-Growth mindset with good problem-solving skills
-Excellent written and verbal communication skills are required.
-Proficiency in Windows and or Linux desired