Implementation Analyst

The Incognito Professional Services Team is a diverse group that specializes in designing and delivering a wide range of solutions for the complex business needs of our customers. This team of professional Solution Consultants, Analysts, Developers, Trainers and Project Managers operate with the same “the buck stops here” mentality. If you view challenge as opportunity, and understand what “taking ownership” means, then this is the team for you!


Reporting to the Director of Professional Services, the successful candidate will be based in Manila, Philippines. The Implementation Analyst is an important part of the implementation project team, working with the customer throughout the software implementation process, providing expert knowledge and ensuring that the software is ready for customer use. The candidate will participate in all phases of deployment. Detailed activities will include understanding customer business needs, software configuration, testing, training and consultation during live implementation.

Primary Responsibilities
•Provide Consulting Services with a focus on software implementation and legacy data migration
•Serve as a part of the implementation team effort, acting as a liaison between the customer and all sales, project management, configuration, technical, development, professional services, support and project team members during the implementation process.

•Participate in onsite project workshops and consultation with the customer
•Maintain detailed issue tracking and action items list
• Provide the customer with appropriate software and project documentation
• Work closely with customer project lead and the entire project team to ensure that all deliverables are delivered successfully and on time.
•Participate in on site analysis with customer
•Follow up and escalate gaps, issues and enhancements identified throughout the project.
•Display a high level of knowledge and consistent service throughout all interactions with customer.
• Facilitate Incognito software end user training
•Creates internal department documentation and FAQ's

The Person
•Excellent communication, facilitation and organization skills
•Strong analytical problem solving skills, expert troubleshooting skills, and has the ability to solve technical challenges
•Ability to write reports, business correspondence, and procedure manuals
•Ability to effectively present information and respond to questions
•Strong interpersonal, communication, management and technical skills
• Positive attitude and strong work ethic
•Ability to manage customer expectations
•Willing to work flexible hours.
•Team player and ability to be productive in high-pressure situations
•Must be decisive, conscientious; interact well in a team environment.
•A strong desire to learn, experience new challenges and grow into positions of increasing responsibility, including a project lead role.

Minimum Job Requirements
•3 years experience in a customer-facing role implementing complex software solutions
•Bachelor’s degree (BS, BA), Computer Technology, related technical discipline, or equivalent professional technical experience
•Telecom domain knowledge. IP address management lifecycle. IPv4 and IPv6
•Network Management systems, provisioning, IP management, OSS
•Very good knowledge of relational data models
•Good to advanced analytical skill set
•Very good level of SQL scripting
•Advanced skills in Microsoft Excel incl. VBA/Macro programming
•Good skills of Unix/Linux command line
•Good knowledge of Unix shell scripting
•Excellent data interpretation skills
•Good understanding of range of data manipulation and analysis techniques
•Ability to travel internationally up to 50% of the time on short notice (i.e. less than 48 hours)